Frequently Asked Questions

Close my Account

You can close an account by contacting your nearest BDCU Alliance Bank branch.

Before closing your account, please ensure any outstanding cheques have been presented and all periodic payments and direct debits are cancelled.

If the account has a credit balance, you will be asked to provide details of where and how you would like the funds disbursed.

If the account has a debit balance, you will need to pay the amount plus any accrued charges to the bank before closing the account.

For more information about how to close an account:

Insurance

To cancel an Insurance Policy, please contact your nearest nearest BDCU Alliance Bank branch and request cancellation of your Policy.

For more information about how to cancel your Policy:

Credit Cards

You can cancel your Credit Card by contacting your nearest nearest BDCU Alliance Bank branch.

For more information about how to cancel your Credit Card:

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