Frequently Asked Questions
Dispute a Transaction
Do you have a transaction you don’t recognise?
If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline for your Card.
Disputing a Transaction
- Print and complete the Disputed Transaction Form
- Download, print and scan any documents and receipts.
- Return the form and documents to us.
- We will investigate and let you know once resolved.
Getting the form back to us
- Hand it in at any branch
- Download, print and scan any documents and receipts.
- Email it to us This email address is being protected from spambots. You need JavaScript enabled to view it.
- Fax it yo us (02) 4860 4013
- Mail it to PO Box 2215 Bowral NSW 2576
