Frequently Asked Questions

Dispute a Transaction

Do you have a transaction you don’t recognise?

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline for your Card.

Disputing a Transaction

  • Print and complete the Disputed Transaction Form
  • Download, print and scan any documents and receipts.
  • Return the form and documents to us.
  • We will investigate and let you know once resolved.

Getting the form back to us

  • Hand it in at any branch
  • Download, print and scan any documents and receipts.
  • Email it to us This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Fax it yo us (02) 4860 4013
  • Mail it to PO Box 2215 Bowral NSW 2576

Download a Disputed Transaction Form

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