Frequently Asked Questions
Internet Banking FAQs
How do I register for internet banking?
- If you haven’t already registered for internet banking please call the team on (02) 4860 4000 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to set up your internet banking access
- There are a couple of checks and measures we need to do to make sure it’s you, then you should be good to go!
I've forgotten my password
If you have forgotten your access code (password) please contact us or pop in to your local Advice Centre
Where do I find my external reference number?
- Make sure you are registered for internet banking.
- Login to internet banking
- Click ‘services and help’
- Select ‘BSB information’
- You can also find out via ‘additional services’ on the app.
How do I reset my access code?
- Make sure you are registered for internet banking.
- Login to internet banking
- Select ‘my preferences’
- Click ‘change access code’
- Enter current access code
- Enter and verify new access code
- Press save
What happens if secure SMS does not work when adding a new payee?
- Make sure you are in an area that has good phone reception
- Retry logging in and adding new payee and receiving an SMS
- If it still doesn’t work, call us (02) 4860 4000
How do I opt in for online statements?
- Make sure you are registered for internet banking.
- Log into internet banking
- Click ‘account options'
- Select ‘online statement options'
- Select ‘online statement'
- Select which accounts you would like to receive online statements for
Where do I find online statements?
- Make sure you are registered for internet banking.
- Login into internet banking and select ‘accounts’
- Click ‘online statements’
Can I change back to paper statements?
Yes, simply follow the same procedure as online statements and click ‘statement mailed’.
How can I update my contact details?
- Make sure you are registered for internet banking.
- Login into internet banking
- Click ‘my preferences’
- Select ‘update contact details’
