Financial Hardship

Helping members in financial hardship

We understand there may be times when your personal circumstances change. Perhaps you have lost your job, suffered an illness or injury or have been impacted by a natural disaster. If as a result you cannot afford the minimum repayment on your home loan, personal loan or credit card, and you would like us to consider if we can provide you with financial difficulty assistance, then please contact us immediately. The sooner you contact us the sooner we can try and help you.

In many instances a temporary arrangement can be made quickly and efficiently over the phone.

Alternatively we may need to complete a more detailed assessment of your personal and financial circumstances to identify how we may be able to help you.

Financial Difficulty assistance is available to you. whether you are an individual, joint account holder. guarantor or small business customer. If you have a joint account and you are experiencing financial difficulty, we can assist you individually if you request it. 

If you would like to apply for assistance, please contact our Member Comms team or pop into your local Advice Centre.

FAQs

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